Welcome to the Support Center

In order to streamline support requests and better serve you, we utilize a support ticket system. Every support request is assigned a unique ticket number which you can use to track the progress and responses online. For your reference we provide complete archives and history of all your support requests. A valid email address is required to submit a ticket.

Featured Knowledge Base Articles

TPT Knowledgebase

TESTING: How can I do closed loop testing in TPT?

Closed loop testing means to use outputs from a system to use it as inputs again. Normally, there is a controller system and a plant system. The ...

MATLAB: Can I import Data Store elements with buses in TPT?

When connecting data stores as channels in TPT, Simulink bus data types are generally not supported by older version than TPT18. A workaround here ...

EXCEL: Why does Excel import/export not work without INCA/CANoe/CANape plugin activated (even though I don't use INCA etc.)?

Until TPT16, it requires the INCA or CANape or CANoe plugin to be activated to import/export from/to Excel, even though no INCA or similar is used or ...

PERFORMANCE: How to deal with heap size problems of TPT?

With TPT18 and later you can set the maximum Java heap size within options-preferences-general settings. In older TPT versions, you can increase the ...

MATLAB: With which MATLAB versions is TPT compatible?

TPT supports all MATLAB versions, that were published before the according TPT version. For additional compatibility information refer to the TPT ...

TPT Support

Where can I find more information and help on TPT?

Check out our online user guide to learn more about TPT: TPT 19: TPT Manual | TPT API ManualTPT 18: TPT Manual | TPT API ManualTPT 17: TPT Manual | ...

I have requests for future functions in TPT. Where and how can I suggest them?

Please contact our support team or your key account of PikeTec and explain your wish. If there is not already a method for your use case, our support ...

How can I provide an error description for PikeTec's support team?

If an error occurs in TPT and the error message is not good enough or you can't really figure it out, why this error shows up, you can provide the ...

Welcome to the Support Center

Featured Knowledge Base Articles

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