Frequently Asked Question

DESCRIPTION: How can I provide an error description for PikeTec's support team?
Last Updated 3 months ago

If an error occurs in TPT and the error message is not helpful or you can't really figure it out, why this error shows up, you can provide the following informations to the support team.

Send us the TPT Log File(s):

  1. Start TPT
  2. Reproduce the error
  3. Close TPT
  4. Send us the Log file(s). You will find them here:
    %LOCALAPPDATA%\TPT\TPT-VERSION_HASHKEY\tpt.log(.x)

Send us the Command Line Output:

  1. Start TPT from windows command line to get additional trace informations while running it
    1. Open the Windows Commandline (press [Windows], type "CMD" and press [Enter])
    2. Navigate to your TPT installation folder (cd TPT-Install-Path)
    3. Start TPT with: tpt.exe --startverbose -vm-DTPT_STARTVERBOSE=1
  2. Reproduce the error
  3. Send us the output of your command window

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