Frequently Asked Question

DESCRIPTION: What information should a good support request contain?
Last Updated 3 months ago

Since we only have the Informations you provide us with this ticket we need as much input as possible to understand your request, reproduce it and give you the best advice.

Please answer the following questions in your ticket:

→ Which TPT version are you using?

→ What exactly is your issue? Describe it as accurate as possible.

→ What did you already try to solve the problem?

→ Which additional tools are involved (e.g MATLAB, ASCET) and which version of it are you using?

→ Do you have a screenshot of your error messag you could attach?

→ Could you provide us an example to reproce the error?

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